Privacy Policy
Privacy Notice
Last updated: January 28, 2021
This Privacy Notice describes how Zesty.ai, Inc. (“Zesty.ai”,“we”, “us”, or “our”) handles your personal information in connection with:
Our website available at www.zesty.ai (“Site”)
The services that we provide on and through the Site, including our web application(s) and property risk analysis services (“Services”)
This Privacy Notice details how we collect, use, disclose and secure your personal information. If, after reviewing this Privacy Notice, you have any questions or privacy concerns, please send us an email to hello@zesty.ai.
IF YOU ARE A RESIDENT OF NEVADA: If you are a resident of Nevada, this entire Privacy Policy applies to you. However, please see the Section titled “Notice for Nevada Consumers” below, which will also apply to you.
Changes to This Privacy Notice
We may update this Privacy Notice from time to time. If we make material changes to this Privacy Notice, we will post our updated Privacy Notice to the Site where applicable, and for a reasonable period of time we will post notice of the change so it is visible to visitors and users after the change is posted. By your continued use of the Site and/or Services, you will be deemed to consent to the terms of the revised Privacy Notice.
What Personal Information Do We Collect?
In order to provide the Site and our Services, we collect various types of information. We collect personal information on our own behalf, and we collect personal information on behalf of our Customers in order to fulfill our Services.
Information We Collect on Our Own Behalf
The personal information that we collect on our own behalf falls into the following categories. We collect personal information directly from you when you provide it to us, such as when you contact us for more information about our Services or apply for a job. We also may collect information indirectly through automated technologies, such as cookies, or from third parties who assist us with our business operations.
Personal Information You Provide to Us
We collect personal information that Site visitors and Customers provide voluntarily through the Site, for example when you contact us via online forms or use our Services, as described in more detail below.
Contacting Us
If you contact us via our dedicated web form, you will be asked for your:
Name
Email Address
Company Name
Project Information
Other information that we may request
Phone Number
If you contact us via email or telephone, we will collect your email address, telephone number and any other information that you provide to us via such communications. If you contact us via telephone, we may electronically store the information you provide to us.
Applying for a Job
If you visit our Site, you may apply for a job with us. In doing so, you may provide personal information including your name, email address, phone number, information in your resume or CV, information in your cover letter, information from your LinkedIn profile and other information that you submit to us in relation to your job application.
Customer Registration
When Customers sign up to use our Services, we will request the following personal information for each authorized user under a Customer account:
Name
Email Address and Username
Password
When Customers sign up to use our Services, we will request the following personal information for each authorized user under a Customer account:
Personal Information We Collect Indirectly
Automatically-Collected Information
If you are visiting the Site, we automatically collect information about the computer or devices (including mobile devices) you use to access the Site, and your interactions with the Site, through cookies and other automated technologies, as explained below in Cookies and Automated Technologies. For example, we collect and store information such as your IP address, device type, unique device identification number, browser-type, broad geographic location (e.g., country or city-level location) and other technical information. We also collect information about how your device has interacted with our Site, including the pages accessed and links clicked.
Collecting this information enables the Site to properly work. It also enables us to better understand the visitors who come to the Site and what content on our Site may be of interest to them. We use this information for analytics purposes and to improve the quality and relevance of our Site to our visitors, as well as for marketing and advertising purposes.
Third Parties
We may collect personal information from third parties, such as when a Customer submits a property address as explained below.
Customer Information We Collect on Behalf of Our Customers
When you engage Zesty.ai to provide the Services, we collect and use information that is necessary for the performance of those Services. When Customers use our Services, Customer users will submit property addresses to us. Note that we do not collect the names or other personal information regarding property owners or individuals associated with a particular property address. Our third party service providers may provide us with the geolocation of the property address.
Customers are responsible for ensuring that they have the authority and/or consent of their clients to provide us with their property address.
We only use this information to provide our Services. The information that our Customers provide about their clients is only disclosed to third party service providers in order to provide our Services. We do not use any Customer client personal information for any other purpose than to provide our Services to Customers.
If you are a client of one of our Customers, and would like to know your options with respect to the personal information that we process, please contact the Customer directly. Zesty.ai is a service provider with respect to the Services, and as such processes personal information only in accordance with our Customer’s instructions.
Cookies and Automated Technologies
We use “cookie” technology and similar online tools, such as web beacons and web pixels. “Cookies” are small files that a website stores on a user’s computer or device and through which personal information may be collected. The Site uses cookies for various purposes, as described below.
We use “session” cookies, meaning that they are automatically deleted from your hard drive after you close your browser at the end of your session. Session cookies are used to optimize performance of the Services and to limit the amount of redundant data that is downloaded during a single session. We also use “persistent” cookies, which remain on your computer or device unless deleted by you (or by your browser settings). We use persistent cookies for various purposes, such as statistical analysis of performance to ensure the ongoing quality of our services.
Some cookies are first-party cookies – meaning our cookies – and others are third-party cookies, meaning that they are placed on the Site by authorized third parties.
Information Collected
We and authorized third parties use these cookies and similar technologies to collect and analyze certain kinds of technical information, including:
IP address
Device type
Operating system version
Browser type and language
Referring and exit pages, and URLs
Number of clicks on a web page
Amount of time spent on a web page
Domain names
Landing pages
Pages viewed and the order of those pages
Purpose
Some of the cookies or similar technologies that we used are “essential” for the Site to function, while other cookies are used to help us improve our services, measure audiences or enable advertising. Our primary reasons for using cookies are:
Some of the cookies or similar technologies that we used are “essential” for the Site to function, while other cookies are used to help us improve our services, measure audiences or enable advertising. Our primary reasons for using cookies are:
Functionality and user experience
Analytics, which help us measure audiences and determine interestin our Services
Marketing
Performance, including fixing bugs and improving security
Social media interactions
Your Choices
Some web and mobile device browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. Other browsers automatically block certain tracking cookies. Most browser manufacturers provide comprehensive help relating to cookie management in their products. Please see your web browser provider’s settings for more information.
You can also learn more about cookies by visiting www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies using different types of browsers or mobile devices.
Please note, however, that by blocking or deleting all cookies used on the Site, you may not be able to take full advantage of the Site.
More information about your choices with respect to Google Analytics is provided below.
Marketing and Advertising
We may engage partners who assist us with marketing our Site and Services. Some of the partners will use information obtained from cookies – such as your device identifier or IP address – to serve you targeted marketing about the Services. Please see the section titled Cookies and Automated Technologies for more information about targeting cookies as well as your choices.
Remarketing Tags
This Site uses Google and LinkedIn remarketing services or tags in order to advertise to previous visitors to our Site on third-party platforms. With the help of cookies or tags, these remarketing services allow us to advertise our Site to visitors who may have visited our Site but did not complete a task on the Site, such as using the contact form to make an inquiry or signing up. This could be in the form of an advertisement on the Google search results page, a site in the Google Display Network, or somewhere on LinkedIn.
Third-party vendors, including Google and LinkedIn, use cookies (or similar technologies) to serve ads based on someone’s past activity on the Site, and as such, your personal information may be collected and used by those third-party vendors, subject to their respective privacy policies. It is your responsibility to read through their respective policies.
You can opt-out of remarketing by visiting the links below:
Google
LinkedIn
Google Analytics
The Site uses Google Analytics, an analytics service that drops cookies and/or similar technologies to collect and store information about your device and use of the Site. We use Google Analytics to calculate visitor, session and campaign data for the Site analytics reports.
You can read Google’s privacy policy here. You can opt-out from being tracked by Google Analytics in a particular browser on a particular device by downloading and installing the Google Analytics Opt-out Browser Add-on for that browser which is available here.
In-Site Tracking
We work with third-party in-Site behavior analytics platforms that are designed to give us a view of our visitors’ behavior while browsing the Site. Through the use of cookies and similar technologies, these services collect information and track user behavior on the Site, which allows us to reproduce bugs and fix issues as well as better understand what is of interest to visitors on our Site. For example, we use VisualVisitor and Hubspot on our Services. You can read about VisualVisitor’s and Hubspot's use of personal data at https://www.visualvisitor.com/privacy-policy/ and https://legal.hubspot.com/product-privacy-policy.
Social Plugins
We use social plugins on our Services and may include icons that allow you to interact with third-party social networks such as Facebook, Twitter and LinkedIn. For example, you may “like” us or follow us on Twitter. The third-party social plugin may set a cookie when your browser creates a connection to the servers of such social networks and the plugin may transmit your personal information to the social networks. Your use of these social plugins is subject to the privacy policies of the third-party social networks.
How & Why We Use Your Information
We will use your personal information in order to:
Provide the Site and Services
Communicate with individuals who contact us via the Site contact form
Respond to and fulfill your requests for Services or other inquiries
Contact you in connection with any of our Services and transactions on our Services
Contact you for marketing purposes
Contact you for job positions for which you apply
Understand how you use the Site and perform research and analytics
Enhance user experience and customize, personalize and deliver content that you see on the Site, including for marketing and advertising purposes (such as on social media)
Enforce our user agreements and other contractual rights, and protect our rights and property and the rights and property of others
Enable feedback
Comply with the law
Do Not Track Signals
We do not respond to or alter our practices based upon your selection of the “Do Not Track” setting or other “opt out” setting or feature that may be offered by your browser, however we reserve the right to do so in the future.
Targeted Advertising
Zesty.ai partners with other companies (collectively, “External Partners”) for advertising purposes. External Partners use cookies, beacons, tags, tracking pixels and similar tracking technologies to collect certain information automatically, including IP address and device ID. With this information and, in some cases, information about your visits to other websites and services, External Partners provide advertisements on third-party sites about goods and services that may be of interest to you, often referred to as behaviorally-targeted or re-targeted advertisements. External Partners may also track performance and use data relating to the ads as well as how you use our Site and third party websites.
What does this mean? When you visit our Site, External Partners may drop cookies (or similar tracking technologies) and capture and collect information, so that they can track your activity on the Site – unless you have blocked cookies. This information may be combined with other information from other sources, and used to deliver targeted advertising on other websites.
Your choices: If you are interested in learning more about and/or opting out of online behavioral advertising, sometimes called interest-based advertising, we encourage you to visit one of the advertising industry-developed opt-out pages:
Network Advertising Initiative
Digital Advertising Alliance or DAA
Please note that while we provide these links for your convenience, we do not have access to, or control over, these third parties’ use of cookies or other tracking technologies.
If you do not wish to receive personalized ads, please visit the opt-out pages at the above links to learn about how you may opt-out of receiving personalized ads from member companies.
You can also change your privacy settings in your device settings and implement limited ad tracking.
Disclosure of Your Information
Service Providers and Partners
We share personal information with companies that perform services on our behalf, such as:
Site hosting services
CRM provider
Analytics (including in-Site analytics) partners
Marketing and advertising partners
Customer service providers
Note that in some cases, these service providers collect information directly from you through the use of cookies and similar technologies, as explained in the Cookie Notice.
Legal Obligations
We may share your information with any person or entity where we believe in good faith that such disclosure is necessary or otherwise appropriate to: (a) comply with the law or in response to a valid subpoena, court order, government request, or other valid legal process; (b) produce relevant documents or information in connection with litigation, arbitration, mediation, adjudication, government or internal investigations, or other legal or administrative proceedings; (c) protect the interests, rights, safety, or property of Zesty.ai or others; or (d) enforce the user agreement terms or other contractual obligations.
Business Transfer
As we continue to grow, we may purchase websites, applications, subsidiaries, other businesses or business units. Alternatively, we may sell businesses or business units, merge with other entities and/or sell assets or stock, in some cases as part of a reorganization or liquidation in bankruptcy, as well as raise capital through financings. In connection with, in contemplating, or as part of, these transactions, we may transfer your personal information to another entity upon a merger, consolidation, financing or other corporate reorganization in which Zesty.ai participates, or to a purchaser or acquirer of all or a portion of Zesty.ai’s assets, bankruptcy sale included.
Consent
We may share your information with any person or entity when we have your consent in order to provide the Services.
Aggregated and De-identified Information
We may use and share non-personal information about you or your use of the Site and Services, including any de-identified and aggregated data with third parties without limitation.
Opting-Out of Marketing Communications from Us
You may opt-out at any time of receiving direct marketing emails and other promotional email communications. You may opt-out by choosing the “Unsubscribe” option available as a link in every promotional email. You may also do so by contacting us at hello@zesty.ai.
We will gladly comply with all requests to opt-out of or unsubscribe from promotional communications, but reserve the maximum amount of time allowed by law to process such requests. You cannot opt-out of certain transactional emails or communications, which are necessary to conclude a transaction or provide the Services.
Children’s Information
The Site and Services are not directed toward persons under 18 years of age. We do not knowingly market to or collect any personal information from children under the age of 18. If you are under 18, you are not permitted to submit any personal information to us or on the Site.
If you are a parent or guardian, and believe that we have the personal information of your minor child in our database, please contact us immediately at hello@zesty.ai to request that we remove such information from our records.
Security
We have implemented technical and organizational measures designed to protect against the loss, misuse, and alteration of your personal information. Despite our efforts, however, no security measures are perfect or impenetrable. We appreciate your help in safeguarding the integrity of your own and others’ privacy, and encourage you to let us know immediately if you suspect that any personal information you shared with us is being used contrary to this Privacy Notice.
Data Retention
We will retain the personal information that we collect where we have an ongoing legitimate business need to do so, including to provide you with our Services, or to comply with applicable legal, tax or accounting requirements. When we have no ongoing legitimate business need to process your personal information, we will either delete or anonymize it. If this is not immediately possible because your personal information has been stored in backup archives, we will securely store your personal information and isolate it from any further processing until deletion is possible.
International Transfers
We are located in the United States, and the personal information that we collect is stored on servers located in the United States. This means that your personal information will be collected, processed and stored in the United States, which may have data protection laws that are different from (and sometimes less protective than) the laws of your country or region.
By sending us personal information, you agree and consent to the processing of your personal information in the United States, which may not offer an equivalent level of protection to that required in other countries or regions (particularly the European Economic Area), and to the processing of that information by us on servers located in the United States, as described in this Privacy Notice.
With respect to transfers to third-party service providers, we take reasonable steps to ensure appropriate safeguards.
Notice to Nevada Consumers:
We do not sell your personal information within the scope of, and according to the defined meaning of a “sale” under, NRS 603A.
Contacting Us
Should you have any questions about this Privacy Notice, please contact us by sending an email to hello@zesty.ai . Please provide your name, mailing address, telephone number and email address so we can service you more quickly. You can also write to us at:
Zesty.ai
548 Market St, PMB 75392, San Francisco, CA 94104
Cookie Notice
Cookie Categories
Like many websites, we use “cookie” technology and similar online tools, such as web beacons and web pixels. “Cookies” are small files that a website stores on a user’s computer or device and through which personal information may be collected. We and authorized third parties use these cookies and similar technologies to collect and analyze certain kinds of technical information, such as IP address, device type and operating system, browser type and language, number of clicks and amount of time spent on a web page, pages viewed and the order of those pages.
We use “session” cookies, meaning that they are automatically deleted from your hard drive after you close your browser at the end of your session. We also use “persistent” cookies, which remain on your computer or device unless deleted by you (or by your browser settings). Some cookies are first-party cookies – meaning our cookies. We also use third-party cookies – meaning cookies from a domain different than ours – for our advertising and marketing efforts. We use cookies and other tracking technologies for different purposes as explained below. If you would like to see a list of all cookies that we use on the Site, please click here.
Strictly Necessary Cookies
These cookies are necessary for the Site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you of these cookies, in which case some parts of the Site will not load or work. These cookies do not store any personally identifiable information.
Functional Cookies
These cookies enable the Site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages, for instance such as our email communications providers or video functions. If you do not allow these cookies then some or all of these services may not function properly.
Performance Cookies
Performance cookies allow us to count visits and traffic sources so we can measure and improve the performance of our Site and Services. They tell us which pages are the most viewed as well as how visitors navigate the Site. These cookies collect aggregated information, which is anonymous. If you do not allow these cookies, we will not be able to monitor the Site’s performance.
Targeting Cookies
These cookies may be set through Site by our marketing partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other websites. They work by uniquely identifying your browser and internet device in order to enable cross-marketing. If you do not allow these cookies, you will experience less targeted marketing.
Your Choices
You can learn more about cookies by visiting www.allaboutcookies.org, which includes additional useful information on cookies and how to block cookies using different types of browsers or mobile devices.
Some web and mobile device browsers automatically accept cookies, but if you prefer, you can change your browser to prevent that or to notify you each time a cookie is set. Other browsers automatically block certain tracking cookies. Most browser manufacturers provide comprehensive help relating to cookie management in their products. Please see your web browser provider’s settings for more information. Please note, however, that by blocking or deleting all cookies used on the Site, you may not be able to take full advantage of the Site.
Generally speaking, you can visit https://youradchoices.com/ to limit targeting cookies used for marketing and advertising when you use the internet.